This is a general template. The agreement is formed only after an order-specific version containing the buyer, product, price, payment, and delivery data is presented and confirmed before payment.
Parties
Seller: TONYUKUK YAZILIM BİLİŞİM İTHALAT İHRACAT VE SANAYİ TİCARET LİMİTED ŞİRKETİ, MERSİS number 0850067696400001, SARIYER / İSTANBUL, contact@nevlight.com. The buyer's name, delivery address, email, telephone, order number, and order time are inserted from checkout into the completed agreement as separate fields.
Subject
This agreement governs the sale and delivery of products ordered electronically, payment terms, withdrawal rights, and the parties' rights and obligations.
Product, price, and payment
Each product, its main characteristics and quantity, tax-inclusive price, discounts, shipping and other charges, grand total, and the selected payment method appear in the order-specific summary, which forms part of this agreement.
Delivery and performance
Products are delivered to the buyer or designated recipient under the checkout terms and, except for genuinely personalised goods, within 30 days after the order reaches the seller. If performance becomes impossible, notice is given within three days after it is learned and all payments are refunded within 14 days after notice. Lack of stock alone is not impossibility. Unless the consumer selects another carrier, the seller bears loss and damage risk until delivery.
Withdrawal, returns, and exceptions
Subject to statutory exceptions, the consumer may withdraw until delivery and for 14 days after delivery through the site's contact form or contact@nevlight.com. The consumer may return the product free of charge through any carrier of their choice and cannot be charged return costs. The product is returned within 10 days after notice unless collection is offered. All payments, including standard delivery, are refunded within 14 days after the seller receives the withdrawal notice, through the original payment method and without cost.
Defective-goods rights are independent of withdrawal. Turkish law applies; mandatory consumer rights, competent Consumer Arbitration Committees/Courts, and mandatory mediation rules remain unaffected.